airopay Privacy Policy

1 Introduction

airopay is an online gaming and sports betting platform serving Filipino players across the Philippines. When you create an account, use our games, or make transactions on airopay, you share certain personal information with us. This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you have in relation to your data.

This policy applies to all players who access airopay via browser on any device. By registering an account or continuing to use the platform, you acknowledge that you have read this Privacy Policy and consent to the data practices described. If you do not agree, please do not use airopay.

This Privacy Policy should be read alongside our Terms & Conditions, which together govern your use of the airopay platform.

2 Information We Collect

airopay collects personal information from you through the following means:

Information you provide directly:

• Full name, date of birth, and nationality during registration
• Mobile number used for OTP verification and account security
• Government-issued ID documents submitted as part of KYC identity verification
• Philippine bank account details or registered e-wallet information for deposits and withdrawals
• Communications you send to airopay support, including chat messages and emails

Information collected automatically:

• IP address and approximate location at the time of login
• Device type, operating system, and browser information
• Pages visited, game sessions played, and time spent on the platform
• Cookies and session identifiers used to maintain your login state
• Transaction history including deposits, withdrawals, bets placed, and game outcomes

3 How We Use Your Information

The personal information airopay collects is used for the following purposes:

airopay does not use your personal information for purposes beyond those listed above without first obtaining your explicit consent. We do not use automated profiling or algorithmic decision-making in ways that would significantly affect your account without human review.

4 Information Sharing and Third Parties

airopay does not sell your personal information to third parties. We share data only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, relevant transaction and account details are shared with the payment provider processing that transaction. This is necessary to complete the transfer.
• Identity verification partners: KYC verification may involve sharing your submitted documents with specialist identity verification services. These partners are bound by strict confidentiality obligations.
• Game software providers: When you play a game on airopay, the game provider receives session data necessary to operate the game and verify outcomes. Your full personal profile is not shared.
• Legal and regulatory requirements: airopay may disclose personal data when required to do so by applicable law, court order, or investigation by relevant Philippine authorities. We will notify affected players where legally permitted to do so.
• Business continuity: In the event of a merger, acquisition, or restructuring of airopay, personal data may be transferred to a successor entity under equivalent data protection obligations.

All third parties who receive personal data from airopay are required to handle it in accordance with applicable data protection laws and are not permitted to use it for their own marketing purposes.

5 Data Security

Protecting your personal data is a technical and operational priority at airopay. The following measures are in place:

• SSL encryption: All data transmitted between your browser or mobile device and airopay's servers is encrypted using TLS/SSL protocols. This prevents interception of your login credentials, payment details, and personal information in transit.
• OTP verification: Sensitive actions including login from new devices, password changes, and withdrawal requests require OTP confirmation via your registered mobile number. This prevents unauthorized access even if your password is compromised.
• Access controls: Internal access to player data is restricted to staff with a legitimate operational need. Access logs are maintained and reviewed regularly.
• Data storage: Personal data is stored on secured servers. Physical and network-level security controls are in place to prevent unauthorized access, loss, or destruction.

While airopay takes these precautions seriously, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect unauthorized access to your airopay account, contact support immediately at [email protected].

6 Cookies and Tracking

airopay uses cookies — small text files stored on your device — to maintain the functionality and performance of the platform. The types of cookies used include:

• Session cookies: Keep you logged in during an active session so you don't need to re-authenticate on every page. These expire when you close your browser.
• Preference cookies: Remember settings such as your preferred language display or notification preferences across sessions.
• Analytics cookies: Help us understand how players navigate airopay — which pages are visited most, where players encounter friction, and how platform usage changes over time. This data is aggregated and does not identify individual players.

You can manage or disable cookies in your browser settings. Disabling session cookies will prevent you from staying logged in to airopay. Analytics cookies can typically be disabled without affecting core platform functionality.

7 Data Retention

airopay retains personal data for as long as your account is active and for a reasonable period thereafter, as required by applicable law or legitimate platform operations. Specific retention considerations include:

• Account and KYC records are retained for the duration of your account and for a minimum period after account closure as required for anti-money laundering compliance.
• Transaction records are retained for the period required by Philippine financial regulations applicable to the platform.
• Customer support records are retained for dispute resolution and quality assurance purposes.

When data is no longer required and its retention period has passed, airopay securely deletes or anonymizes it so that it can no longer be linked to an individual player.

8 Your Data Rights

As an airopay player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

9 Minors and Age Verification

airopay is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Age is verified as part of the KYC process during account registration.

If airopay becomes aware that a player below the age of 21 has registered an account, that account will be immediately suspended, all activity will be reviewed, and any deposits will be returned to the verified funding source where possible. The personal data associated with the account will be securely deleted.

If you have reason to believe a minor is using an airopay account, contact us immediately at [email protected].

10 Updates to This Policy

airopay may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in applicable law, or improvements to our platform. When changes are made, the revised policy will be published on this page with an updated review date.

If changes are material — meaning they affect how your data is used in a significant way — we will notify registered players via their account notification or registered mobile number where reasonably practicable.

Your continued use of airopay after updated Privacy Policy terms are published constitutes acceptance of those changes. If you have questions about any update, contact us at [email protected] before continuing to use the platform.